kg88 Privacy Policy

1.1 Data Controller. kg88 operates the online betting and gaming platform accessible at kg88.io (the "Platform"). For the purposes of this Privacy Policy, kg88 acts as the data controller in respect of personal data collected from players and visitors to the Platform.

1.2 Contact Details. If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact us at [email protected]. Our support team is available 24 hours a day, seven days a week. Please note that the email address is provided as plain text and is not a clickable link.

1.3 Scope. This Privacy Policy applies to all personal data collected by kg88 in connection with your use of the Platform, including data collected through the website, mobile browser interface, live chat support, and any other communication channel operated by kg88. It does not apply to third-party websites or services that may be linked from the Platform — those third parties operate their own independent privacy practices.

2.1 Data You Provide Directly. When you register an Account, make a deposit, request a withdrawal, contact our support team, or interact with any feature of the Platform, you may provide us with the following categories of personal data:

• Identity data: your full legal name, date of birth, and copies of government-issued identification documents (National ID card, passport, or driving licence) submitted as part of our Know Your Customer (KYC) process;
• Contact data: your email address, mobile telephone number, and residential address, which may reference locations within Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar;
• Financial data: your payment method references (bKash, Nagad, Rocket, Upay account identifiers; Visa or Mastercard last four digits; Dutch-Bangla Bank or City Bank account details), and a record of all deposits and withdrawals conducted in Bangladeshi Taka (BDT);
• Support data: the content of any live chat conversations, emails, or other communications you send to the kg88 support team.

2.2 Data Collected Automatically. When you access and use the Platform, certain technical data is collected automatically by our systems, including:

• Your IP address and approximate geographic location derived from it;
• Device identifiers, browser type and version, operating system, and screen resolution;
• Session data including login timestamps, session duration, pages visited, games played, bet amounts, and click-stream activity;
• Cookie and similar tracking technology data as described in Section 7 of this Privacy Policy.

2.3 Data From Third Parties. kg88 may receive personal data about you from third-party service providers engaged to support platform operations, including payment processors (such as bKash and Nagad), identity verification agencies, and fraud prevention services. Where we receive data from third parties, we handle it in accordance with this Privacy Policy.

3.1 Account Administration. We use your identity and contact data to create and manage your kg88 Account, verify your age (players must be 21 years of age or older), authenticate your login sessions, and communicate with you about your Account status.

3.2 Payment Processing. Financial data is used to process deposits and withdrawals via your chosen payment method, to reconcile transaction records, and to comply with anti-money-laundering (AML) obligations. All transactions are conducted in Bangladeshi Taka (৳).

3.3 Fraud Prevention and Security. Technical data and usage data are used to detect, investigate, and prevent fraudulent activity, money laundering, unauthorised Account access, and other security threats. Where suspicious activity is identified, we may restrict Account access pending investigation.

3.4 Legal and Regulatory Compliance. kg88 is required to process and retain certain personal data to comply with applicable legal obligations, including identity verification requirements, record-keeping obligations, and responses to lawful requests from regulatory and law enforcement authorities.

3.5 Responsible Gaming. Usage data — including betting frequency, deposit patterns, session durations, and game history — is monitored as part of our responsible gaming obligations to identify signs of potentially problematic gambling behaviour and to enable timely intervention where appropriate.

3.6 Service Improvement and Personalisation. Anonymised and aggregated usage data is used to analyse platform performance, improve user experience, and develop new features. Where you have consented, we may use your preferences and usage history to personalise the content and offers presented to you on the Platform.

3.7 Marketing Communications. Where you have opted in to receive marketing communications, we may use your contact data and preferences to send you information about kg88 promotions, seasonal offers (such as Eid, Pohela Boishakh, and BPL season bonuses), and platform updates. You may withdraw your marketing consent at any time by contacting our support team.

4.1 Contractual Necessity. The majority of personal data processing described in this Privacy Policy is necessary for the performance of the contract between you and kg88 — that is, the delivery of the betting and gaming services you have registered to use. This includes Account administration, payment processing, and customer support.

4.2 Legal Obligation. Certain processing activities — in particular, identity verification, transaction record-keeping, and cooperation with law enforcement — are carried out because kg88 is required to do so under applicable law.

4.3 Legitimate Interests. kg88 processes technical data and usage data for the purposes of fraud prevention, platform security, and service improvement on the basis of our legitimate interests as a platform operator, provided those interests are not overridden by your fundamental rights and freedoms.

4.4 Consent. Where kg88 relies on your consent as the legal basis for processing — for example, in relation to direct marketing communications or the use of non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

5.1 Service Providers. kg88 shares personal data with carefully selected third-party service providers who perform functions on our behalf, including payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank), identity verification agencies, IT infrastructure providers, and customer support platform operators. All such providers are bound by confidentiality agreements and are permitted to use your data only for the purposes specified by kg88.

5.2 Game Providers. Certain game-level usage data (such as bet amounts and game outcomes) may be shared with our licensed game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for the purpose of game audit, dispute resolution, and regulatory compliance. These studios operate under their own data protection obligations as required by their respective gaming licences.

5.3 Legal Authorities. kg88 may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where we are legally required to do so, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or other serious unlawful conduct.

5.4 No Sale of Data. kg88 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial purposes. This is an unconditional commitment.

5.5 Business Transfers. In the event that kg88 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, personal data held about players may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and the applicable privacy terms of the successor entity in advance.

6.1 Retention Periods. kg88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Account data (identity, contact, financial): retained for the duration of your active Account and for a minimum of five years following Account closure, to comply with anti-money-laundering record-keeping requirements;
• KYC documents: retained for a minimum of five years following the completion of the verification process or Account closure, whichever is later;
• Transaction records: retained for a minimum of five years from the date of each transaction;
• Support correspondence: retained for two years from the date of the last interaction, or longer where a complaint or dispute remains unresolved;
• Technical and usage data: typically anonymised or aggregated after 13 months, unless retention in identifiable form is required for an ongoing security investigation.

6.2 Deletion. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where you exercise your right to erasure under Section 9, kg88 will action your request subject to any overriding legal retention obligations.

7.1 What Are Cookies. Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to store preferences, session information, and analytics data. kg88 uses cookies and similar technologies (such as web beacons and local storage) on the Platform.

7.2 Categories of Cookies We Use.

• Strictly necessary cookies: essential for the Platform to function. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without affecting core Platform functionality.
• Functional cookies: remember your preferences such as language settings and display preferences to improve your experience on return visits.
• Analytics cookies: collect anonymised data about how the Platform is used — including which pages are visited most frequently and how long sessions last — to help us improve the Platform's performance and usability.
• Marketing cookies: used only where you have consented, to record your engagement with kg88 promotional content and to help us present more relevant offers.

7.3 Managing Cookies. You may control the use of non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies are available in the help documentation of all major browsers.

8.1 Technical Measures. kg88 implements industry-standard technical security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, and access controls that restrict internal access to personal data on a strict need-to-know basis.

8.2 Organisational Measures. In addition to technical controls, kg88 maintains organisational security policies that govern how staff handle personal data. Staff with access to player data are subject to confidentiality obligations and receive regular training on data protection responsibilities.

8.3 Breach Response. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, kg88 will take prompt remedial action and will notify affected players without undue delay, providing details of the nature of the breach and the steps taken in response.

8.4 Player Responsibilities. While kg88 takes robust steps to protect your data, you also play an important role in keeping your Account secure. You are responsible for maintaining the confidentiality of your Account password and for logging out of your Account when using shared or public devices. If you suspect that your Account has been accessed without your authorisation, you must contact our support team immediately at [email protected].

9.1 Overview of Rights. Subject to applicable law, you hold the following rights in respect of your personal data held by kg88: the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, and the right to withdraw consent. These rights are summarised in the Rights Overview section above and are described in their legal context below.

9.2 How to Submit a Request. To exercise any of your data rights, please send a written request to [email protected] with the subject line "Data Rights Request". Please include your full registered name and the email address associated with your kg88 Account so that we can identify you securely. kg88 may ask for additional information to verify your identity before processing a request.

9.3 Response Time. kg88 aims to respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

9.4 Limitations. Certain data rights are not absolute. For example, the right to erasure does not apply where kg88 is required by law to retain the data in question (such as transaction records retained for AML compliance). Where we are unable to fulfil a request in full, we will explain the reason in our response.

9.5 Complaints. If you believe that kg88 has not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint. We encourage you to contact us first at [email protected] so that we have the opportunity to resolve the matter directly. We take all privacy complaints seriously and will respond in writing within a reasonable time.

10.1 Age Restriction. The kg88 Platform is strictly restricted to individuals who are 21 years of age or older. kg88 does not knowingly collect personal data from individuals under the age of 21. As part of our registration and KYC process, we verify the age of all players and will not permit underage individuals to open or maintain an Account.

10.2 If We Discover Underage Data. If kg88 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to suspend the relevant Account, void any associated Bonus Funds, and securely delete the personal data collected from that individual, subject to any overriding legal obligations.

10.3 Parental Guidance. If you believe that a minor in your household has registered or attempted to register an Account on the kg88 Platform, please contact us immediately at [email protected] so that we can investigate and act promptly.

11.1 Cross-Border Processing. In order to deliver the kg88 Platform, your personal data may be processed by service providers or infrastructure partners located outside Bangladesh. Where such transfers occur, kg88 takes steps to ensure that your data receives an equivalent level of protection to that described in this Privacy Policy, including through the use of appropriate contractual safeguards with the relevant third parties.

11.2 Game Studio Partners. Some of our game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may process limited game-session data on servers located outside Bangladesh. Such processing is limited to what is strictly necessary for game delivery, audit logging, and regulatory compliance purposes.

11.3 Payment Networks. International card networks such as Visa and Mastercard operate global data processing infrastructure. Where you use a Visa or Mastercard to fund your kg88 Account, transaction data may be processed in accordance with those networks' own data protection frameworks in addition to this Privacy Policy.

12.1 Policy Updates. kg88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features of the Platform. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered players by email or via a prominent notice on the Platform.

12.2 Continued Use. Your continued use of the kg88 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the Platform and may request Account closure by contacting our support team.

12.3 Historical Versions. If you would like to review a previous version of this Privacy Policy, please contact us at [email protected] and we will provide the applicable version upon request.

13.1 Applicable Law. This Privacy Policy is governed by and construed in accordance with applicable data protection and privacy principles as recognised in the jurisdiction in which kg88 operates. In the event of any dispute arising out of or in connection with this Privacy Policy, both parties agree to attempt to resolve the matter through good-faith communication in the first instance.

13.2 Language. This Privacy Policy is written in English. In the event of any inconsistency between an English-language version and any translation, the English-language version shall prevail.